Score French
Cancellation & Refund Policy

Refund Policy

ScoreFrench is an educational service designed to help learners improve their French through structured lessons and practice. Because learning outcomes vary from person to person, we do not guarantee any particular level of fluency, test score, or other learning result.

Effective Date: March 2026One-Time Payment • No Auto-Renewhey@scorefrench.com
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Purchases are Non-Refundable

All purchases are generally non-refundable once access to the course or service has been provided. ScoreFrench delivers digital content — practice questions, audio, video, and learning tools — and the full value of a plan is made available to you the moment your account is activated. Digital content cannot be returned once it has been accessed.

Before buying: Please review the sample questions and demo exercises available on our website so that you know what the service includes.

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If Something Goes Wrong

If you experience a technical issue that prevents you from accessing the service, or if the service is materially different from what was advertised, please contact us at hey@scorefrench.com and we will review the situation and provide an appropriate remedy where required by applicable law.

Situations we will investigate:

  • Your payment succeeded but your account was never activated;
  • A fault on our side prevents you from using a substantial part of the service and we are unable to fix it;
  • The plan you received is materially different from what was described at checkout;
  • You were charged twice for the same plan, or charged without your authorisation.
Our Resolution Process: Our usual first step is to fix the problem — by restoring access, correcting the account, or extending your access period. Where a fix is not possible and the law requires it, we will issue a refund.
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What is Not Covered

We do not provide refunds for:

  • A change of mind, or deciding you no longer need the material;
  • Not using the service, or not having enough time to use it within the access period;
  • Your exam result, or any immigration, academic, or employment outcome;
  • Dissatisfaction with your own rate of progress;
  • Problems caused by your own device, browser, or internet connection;
  • Choosing a plan length that turned out not to suit you;
  • An account suspended or ended for breach of our Terms of Service, including account sharing or copying content;
  • A plan that has reached the end of its access period.
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Nothing to Cancel (No Automatic Renewals)

ScoreFrench plans are one-time purchases for a fixed access period. They do not renew automatically, and no recurring payment is set up.

When the period ends, access simply stops, and you will not be charged again unless you choose to buy another plan. If you believe a recurring charge has been set up in error, contact us and we will investigate and reverse any incorrect charge.

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How to Contact Us

Write to hey@scorefrench.com from the email address registered on your account, and please include:

  • Your transaction or payment reference ID;
  • A clear description of the problem;
  • A screenshot or error message if you have one.

We read every message and reply as quickly as we can.

Refund Method: If a refund is approved, it is made in the original currency to the original payment method. We cannot refund to a different card, account, or person.
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Your Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions About Our Refund Policy?

Reach out directly to our dedicated support team with your account email and transaction ID. We are always happy to review and resolve any technical issues.

Contact hey@scorefrench.com
Related Legal Documents:
Terms of Service →Privacy Policy →