Privacy Policy

• Account details: your name, email address, password (stored in encrypted form), and any optional details you add, such as your country or target exam.
• Purchase details: the plan you bought, the date, the amount, and the transaction reference.
• Learning activity: your answers to practice questions, written texts, audio recordings of speaking tasks, scores, and progress.
• Usage and device data: pages and modules visited, time spent, IP address, browser, device type, and language.
• Messages: emails and support requests you send us.

• To create your account, unlock your plan, save your progress, and generate feedback and practice scores.
• To process payments and issue receipts.
• To answer your questions and resolve problems.
• To keep the service secure and prevent misuse such as account sharing or fraud.
• To improve the material — for example, by seeing which question types cause the most difficulty.
• To send you service messages, such as purchase confirmations and notices about changes to the service.
• To send occasional updates about new content or offers, if you have agreed to receive them. Every such email has an unsubscribe link.

Writing and speaking submissions may be analysed by automated systems, including third-party AI tools, to produce feedback and indicative scores. Where such a tool is used, we send only what is needed for the assessment.

These systems do not make decisions that have legal effect on you, and their feedback is indicative rather than official. If you think a piece of feedback is wrong, tell us and we will review it.

We share information only with the service providers who help us run ScoreFrench, and only as far as needed. These include:

• Our payment provider;
• Our hosting and database infrastructure providers;
• Our transactional email provider;
• Our website analytics tool;
• AI services used for writing and speaking feedback.

We may also disclose information where the law requires it, or to establish or defend a legal claim. If our business is transferred to another owner, information may be transferred as part of that, subject to this policy.

ScoreFrench operates from India and serves learners in several countries. Your information may be stored or processed in India, Canada, the United States, the European Union, or other countries where our service providers operate, and may be subject to the laws of those countries. We choose providers that offer appropriate safeguards.

We keep your account details and learning history while your account is active, and for a reasonable period afterwards so that you can return to your progress if you buy another plan.

Payment and tax records are kept for as long as the law requires. When information is no longer needed, we delete it or remove anything that identifies you.

We use reasonable safeguards, including encrypted connections (HTTPS/TLS), encrypted passwords, and access limited to people who need it.

No system is completely secure, and we cannot guarantee absolute security. Please protect your own account by using a unique password and not sharing your login. Tell us at once if you think someone else has used your account.

ScoreFrench is designed for adult learners and is not directed at children. We do not knowingly collect information from anyone under 18 without the consent of a parent or legal guardian. If you believe a child has given us information without that consent, contact us and we will delete it.

We use cookies and similar browser storage to keep you signed in, remember your preferences such as audio playback speed, save your place in a practice set, keep the site secure, and understand in aggregate how the site is used.

Cookies that keep you signed in are essential; without them you cannot use the service. You can block or delete cookies through your browser settings, though doing so will prevent you from logging in.

We may update this policy as the service changes. If a change is significant, we will notify you on the website or by email.